General Questions

What makes VERVE different from other phone cases?

Most cases don't protect your phone, or your personality. We protect both. Drop-protection that performs as good as it looks. With tons of bold styles that stand out above the rest.
Is VERVE committed to eco-friendly processes?

VERVE stays committed to reducing the environmental impact of our products bydoing what other brands aren't - planting a tree for every case.We've partnered with One Tree, a nonprofit, to plant trees across the globe. In addition, our products are printed with environmental friendly practices to reduce excessive use of non-renewable resources.
Why is VERVE expensive?

Yeah, yeah - we get this oneALLLthe time.. VERVE isn't just another cheap, Made in China, only lasts 1 week phone case. We build products that LAST the test of time, look amazing, and work even better.
Who is VERVE for?

VERVE is for ANYONE that wants their case to perform as good as it looks. With styles that work for any age group and gender, VERVE is truly for anyone that wants to break-free of the ordinary.
What does VERVE even mean?

VERVE by definition is enthusiasm or vigor, as in literary or artistic work; or spirit. The meaning is how we create every style, on every case, on every process we do. With high energy, and good spirit.
How do you pronounce VERVE?

This is something we get asked too much... It's really easier than you'd expect... vurv

Shipping Questions
How long does shipping take?

Most cases we ship out within 24 hours, sometimes 48 hours. That means you'll have a tracking number within 24-48 hours after you placed an order.
How long does delivery take?

Most cases deliver within 5 days, up-to 14 days. That means you'll have your new case within 5-14 days after you placed an order. Depending on location, this can change. Some orders can arrive in as little as 3 days, others can take longer. Orders outside of the U.S often take longer than one week.
Where do you ship to?

VERVE ships to all U.S states & territories for FREE on orders $25+. International orders ship to 27 other countries for $10.00
Where is shipping from?

We ship from the U.S.A for all orders. You'll get a tracking number from New York, or Wisconsin.
Is there international shipping?

Yes there is! We ship to 28 countries.United States of America, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.
Where is my package?

Want to track your case along the way? Head to "customer care" at the bottom of any page to sign in and see your order status. Also be sure to check your email for consistent updates.
Why can't I find my package?

If you cannot find your package, or you didn't receive it, reach out to us sooner than later. You can do so via email, our the contact page.

Email: contact@vervecase.com
Why is my package damaged?

If you get a damaged item you are entitled to a full refund or replacement. Reach out to us sooner than later. You can do so via email, our the contact page.

Email: contact@vervecase.com

Refund Questions
What is VERVE Protection?

What is VERVE Protection?

VERVE Protection is our free included 6-month guarantee that your order arrives to your door, and in great shape. This stress-free add-on is included with every order to give you the peace of mind that nothing falls short of perfect, or your money back. To find what is and isn't included, check out the VERVE Protection page at the bottom of every page under "SUPPORT"
Why does VERVE not accept returns?

VERVE does not accept returns, but we do refunds. Returns can be costly for not only us, but you as a customer. We refund based on our refund policy which you can find at the bottom of any page.
How can I get a refund?

If you need a refund, be sure to contact us. You can do so via email, our the contact page.

Please note that refunds are only accepted under our refund policy.

Email: contact@vervecase.com