Refund policy

VERVE Refund & Replacement Policy
Updated 8/4/2026

Refund & Replacement Eligibility

Refunds or replacements may be considered up to 60 days after placing an order if the issue is outside of the customer’s control.

Eligible issues may include:

  • Wrong design received
  • Wrong size received
  • Damaged or defective item
  • Product damaged upon arrival
  • Missing package or delivery issue

Please note: Our 6-month warranty still applies beyond the 7-day refund window.

Replacement & Refund Conditions

We always attempt to resolve eligible issues with a free replacement before issuing a refund.

VERVE reserves the right to deny refund or replacement requests that do not meet our policy conditions.

What Is Eligible

A refund or replacement may be approved for:

Wrong design received
Wrong size received
Damaged or defective product
Product damaged upon arrival
Order sent to the wrong address due to our error
Package lost or missing during delivery
Issues covered under VERVE Protection, our 6-month warranty

What Is Not Eligible

Refunds or replacements are not provided for:

Incorrect or insufficient customer address
Customer ordered the wrong size or design
Customer entered incorrect order details
Customer intentionally damaged the product
Shipping or delivery delays

Address Issues

Customers are responsible for entering a complete and accurate shipping address at checkout, including any required street number, apartment number, unit number, or other delivery details.

If an order cannot be fulfilled due to an incomplete address, VERVE will contact the customer for clarification. If the issue is not resolved within 3 days of our support request, the order will be canceled without refund. Orders sent back to sender will also be canceled without refund. Customers are responsible for entering correct and complete addresses.

VERVE is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete customer-provided address information.

Some situations may require additional review. For help, please contact us at contact@vervecase.com